We are looking for a Junior Support Consultant (L1) to join a multinational company based in Wroclaw.

Responsibilities:

• A Junior Support Consultant will provide L1 support to global clients, partners and implementation teams.
• This is a client-focused role, which involves logging calls and ensuring they progress to completion whilst keeping clients consistently updated.
• The role requires that support processes are followed and that client Service Level Agreements are met to maintain the reputation of the company.
• A Junior Support Consultant should work methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution.
• Additional responsibilities include packaging software releases and licence keys and keeping known issues up to date in the Support Team Knowledgebase.
• A key part of the role will be to proactively continue personal development and be driven to consistently deliver value outcomes for the company.

Requirements:

• Educated to at least Bachelor’s degree (students also welcome).
• Has an analytical mind-set.
• Can demonstrate excellent customer service skills.
• Is a problem-solver.
• Possess excellent interpersonal skills.
• Good English skills, min. B2.
• Is resourceful and self-motivated.

Technical skills

• Understands relational databases.
• Knowledge of Unix/Linux operating systems and tools (nice to have).
• Some programming experiences (nice to have).
• Availability and work shifts: night 18:00 – 02:00 or 02:00 – 10:00 and day shifts 10:00 – 18:00. Including work on weekends and public holidays.
• Occasional stand-by required.

What do we offer:

• Competitive Salary
• Profit related bonus
• Ability to purchase company shares on preferential terms
• Private healthcare (for employee and family)
• Life and disability insurance
• Social Fund (multisport card, gift card for Christmas & Easter)
• English lessons during working hours
• Training budget
• Chillout room, board games, PS4
• Fresh fruits, tea and coffee
• Work from home options
• Social Committee activities
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